Terms & Conditions

1. The LESSOR leases to the RENTER who hereby hires the vehicle hereinafter specified for the period hereinafter specified.
2. This agreement will at all times be subject to the standard terms and conditions of the rental agreement, of the LESSOR annexed hereto as annexure A- which annexure forms an integral part of this agreement and which will be initialled by the RENTER for the purpose of identification.
3. Speed Limits
The RENTER shall at all times be bond to the following speed limits:
3.1 a maximum of 80km/h on any gravel road
The C34 between Swakopmund and Hentiesbay is not a Tar Road, but a Salt Road. This Road falls under the Category of not Tarred Road, therefore only 80km per hour is allowed.
3.2 a maximum of 120km/h on all tarred public roads subject however to the speed limits imposed by government or any local authority for any specific stretch of road.
By not adhering to the Speed Limit as set out by Melbic Car Rentals, Tours and Transfers all Insurance cover will be deemed invalid.
3.3 Use of the 4x4 mode:
H4 (High range) 60km/h
L4 (Low range) 30km/h
Switch to the four-wheel drives, H4 and L4, only when the vehicle has come to a full stop and only when the clutch is pressed in! With Automatic the car must be in neutral.
It is not allowed to use the 4x4 mode (H4 or L4) on tar roads or good gravel roads! The L4 is only allowed for short-term use in areas with deep sand, steep inclines or steep declines!
By using the 4x4 mode incorrectly/permanently, the Client will be liable for the full amount for any damages.
4 The RENTER shall not be entitled to drive:
4.1 long distance roads between 07:00 PM and 06:00 AM due to the high risk of accidents caused by animals.
4.2 to Sandwich Harbour
4.3 along the Kunene River
4.4 from Epupa Falls east on road No. 3700 to road No. 3701
4.5 up Van Zyl’s pass
4.6 through salt water
4.7 on any beach where the water breaks
4.8 in any sandstorm
4.9 along riverbeds
4.10 on unregistered roads
5. The RENTER undertakes not to:
5.1 step on the roof or bonnet or any other painted part of the vehicle
5.2 lean against any metal parts of the vehicle body
5.3 leave the vehicle unguarded
5.4 leave the key in the ignition while not driving
5.5 drive long distances with 4x4 engaged
6 The RENTER undertakes to:
6.1 engage 4x4 timeously to prevent clutch and tyre damage
6.2 have the brakes cleaned after having been stuck in mud
6.3 ensure that his passengers and guest comply with clause 5 above
7 The RENTER agrees that any roof top tents or camper, if mounted will be used at the sole and exclusive risk of the RENTER.
8. If the vehicle is scratched, the RENTER will be liable for an additional polishing fee of N$1000.00 plus VAT.
9. The vehicle and equipment leased to the RENTER are indicated as per attached quotation.
10. The vehicle type: TOYOTA D/C 4X4 Reg No.: N___________W - NEW DIESEL
Was delivered to the RENTER and shall be returned by the RENTER
Should the vehicle not be returned on the agreed time, the RENTER will be charged a daily rate.
11. If the RENTER is involved in an accident and a substitute vehicle is required, the RENTER shall not be entitled to any refund in terms of this rental agreement and the RENTER will have to enter into an entirely new rental agreement for another vehicle. A new rental agreement will not be concluded unless all outstanding amounts in terms of this rental agreement have been paid in full.
12. Unless 48 hours prior notice have been given to the effect that the vehicle shall be returned before the due date the RENTER will not be entitled to any refund.
13. All breakdowns must be dealt with within 24 hours and the LESSOR shall be informed of the full extent and cost of the repairs.
14. Collision Damage Waiver (CDW)
14.1 The RENTER will remain liable for ALL DAMAGES to the vehicle not covered by the CDW – for example but not limited to chipped tyres, deep scratches, under body damage, etc.
14.2 The DRIVER may choose the following CDW options:
Option 1: No Insurance Cover. Excess payable up to N$45,000
Option 2: Limited CDW of N$180 per day. Excess payable up to N$20,000.
Option 3: Limited CDW of N$260 per day. Excess payable up to N$18,000
Option 4: Super CDW of N$350 per day. Excess payable up to N$4,500
Option 1 & 2 excludes tyres and windscreen cover
Option 4 is the more preferable
Excess amount indicated at the different options will be reserved on the credit card on the day of the rental for damages to the vehicle caused by negligence which is not covered by the CDW, should no damages be reported upon inspection of the vehicle during the return of the vehicle, this amount will be released.
14.3 The CDW further excludes damages to the underbody or sandblast. In the case of gross negligence, damages to the vehicle will not be covered by the collision damage waiver.
14.4 The DRIVER needs to report any accident or damage to the vehicle to the police and to Melbic Car Rentals Tours & Transfers within 24 hours after the damaged occurs. If the DRIVER did not report as such, upon return of the vehicle, the DRIVER will be informed what the estimated cost for damages are and payment will be required immediately.
15. Should the RENTER fail to report any damages to the vehicle of the lessor the RENTER shall immediately become liable for payment of the damages as described in clause 14.2.
16. Tracking (Black Box)
Negligence for example disregard of our in Contract established Speed limits (which may differ from the generally accepted limits in Namibia) will lead to an immediate suspension of the insurance cover. In case speeding in accordance with our contractual rules the Client will receive a Notification via E-mail from the GPS Tracker installed in the Vehicle. Notifications will be charged with N$10.00 per Notification received. By continued defiance of the Set out Speed Limits an audible warning signal will be activated in the Vehicle. By repeatedly ignoring the Warning signal (max 3 Times) the Contract is breached, resulting in the termination of the Insurance Cover. Should the client temper with the Tracking Device, a penalty fee of N$500.00 will be charged. It is recorded that the vehicle is fitted with a Tracking device and that routes and vehicle speed amongst other items are strictly monitored.
17. Drop Off the vehicle
On the day of return, the Rental Agent will do a quick check.
The Company reserves the right to only declare the Vehicle being in order after a full cleaning, mechanical inspection of the vehicle, as well of complete inspection of the camping gear has been completed.
The renter will be notified via E-mail within 3 working days after the vehicle has been returned. Up to such a point, Melbic Car Rentals, Tours and Transfers has the right to access the credit card deposit or blocked excess amount should damages be found.